This policy applies to physical products purchased from Pipe Dredge, including pipe-cleaning equipment, drain-clearing tools, and pipe fittings. Return arrangements depend on the product, the reason for the return, and any applicable consumer rights. Nothing in this policy limits your mandatory rights regarding faulty, damaged, incorrectly supplied, or otherwise nonconforming goods.
Return Conditions
Please contact us to confirm the return period and arrangements that apply to your order. Do not assume that a particular return window applies without checking with us. Any mandatory return or cancellation rights remain unaffected.
For change-of-mind returns, products should generally be unused, in reasonably good condition, and include their supplied accessories, instructions, and original packaging where applicable. Please retain these items where reasonably possible. These general conditions do not override your applicable rights to inspect goods or seek a remedy for a fault.
Depending on the nature of the item and any relevant product-page information, some goods may have restrictions on change-of-mind returns. Where applicable, these may include custom-made or personalized items, sealed hygiene-sensitive products once unsealed, and consumable or perishable items. Such restrictions do not remove applicable rights relating to faulty, damaged, or incorrectly supplied goods.
How to Request a Return
- Contact us through https://pipe-dredge.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. If relevant, include photographs showing the issue.
- We will review your request and confirm the applicable return arrangements, including any relevant conditions, shipping responsibilities, and return instructions.
- Follow the instructions provided and send the item to the return address we confirm. Please contact us before sending a return so that we can direct it to the appropriate location.
- Pack the item securely for transit and retain your shipping receipt and any tracking information.
- Once the return is received, we will inspect it, confirm the outcome, and process any refund due under the applicable arrangements and rules.
Refunds
Refunds will generally be issued to the original payment method. If this is not possible, we will contact you to discuss an appropriate alternative, subject to applicable requirements.
We will confirm the refund amount and any applicable treatment of delivery charges or other adjustments. Any adjustment will depend on the circumstances and applicable rules, and will not reduce your mandatory rights.
Refund processing and the time it takes for funds to appear in your account can vary. Once a refund has been issued, the actual posting time may depend on your bank, card issuer, or payment provider.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the condition of the goods, and applicable rules. Please contact us before arranging shipment, particularly if an item is faulty, damaged, or incorrect, so we can explain the appropriate return method and any applicable cost arrangements.
Exchanges
Exchanges may be available depending on stock availability, the condition of the item, and the circumstances of your request. Please contact us first to confirm whether an exchange can be arranged and to receive instructions.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, contains the wrong item, or develops a fault, please contact us as soon as reasonably possible. Provide your order details, a description of the issue, and photographs where helpful and safe to obtain.
These requests are assessed separately from change-of-mind returns. Depending on the circumstances and your applicable rights, an appropriate remedy may include a repair, replacement, or refund. Change-of-mind exclusions and general unused-condition requirements do not remove your mandatory rights for these issues.
If you believe equipment is unsafe or damaged, stop using it and contact us for guidance. Keep the item and any available packaging for assessment where reasonably possible.
Contact Us
For questions about a return, refund, or exchange, or to confirm the arrangements for your order, please visit https://pipe-dredge.com/contact-us/.
